jay999 Terms and Conditions
Please read these terms and conditions carefully before using the jay999 platform. This is a legally binding agreement between you and us.
Table of Contents
jay999 is a trusted online casino and betting platform for players in Bangladesh. The terms and conditions ("Terms") set out in this document apply between jay999 and all its users ("Members" or "Players"). Please read these Terms in full before using the platform.
These Terms are written in Bengali and apply to players in Bangladesh. In the event of any ambiguity, the original Bengali text shall be considered final.
General Terms
By accessing or using the jay999 platform ("Platform"), you agree to abide by these complete terms and conditions. These Terms apply to all existing and new members from the date they come into effect.
1.1 Definitions
- "Platform" — The jay999 website, mobile site and all associated services.
- "Member" or "Player" — Any person who has opened an account on jay999.
- "Balance" — The total amount (in Taka) held in a member's account.
- "Bonus" — Any promotional credit or reward granted by jay999.
- "Wagering" — The amount of bets required to qualify for using a bonus.
1.2 Language and Communication
jay999 provides its services entirely in Bengali. All official communications, notifications and documents will be available in Bengali. Members can receive support in Bengali via 24/7 live chat.
1.3 Priority of Terms
The specific terms of any bonus or promotional offer are supplementary to these General Terms. If a conflict arises between the two, the bonus-specific terms shall apply.
Eligibility and Registration
2.1 Age Requirement
You must be at least 21 years old to open an account and use gaming services on jay999. Registration by minors is strictly prohibited. jay999 may request a copy of your identity document at any time to verify your age.
2.2 One Person, One Account
Each person may operate only one account. Opening multiple accounts using the same device, IP address or payment method is strictly prohibited. If multiple accounts are detected, all accounts will be immediately closed and all winnings will be forfeited.
2.3 Accuracy of Registration Information
All information provided at registration — name, date of birth, address, mobile number and email — must be accurate and current. Providing false information may result in account cancellation.
2.4 Verification Process
jay999 follows a Know Your Customer (KYC) policy. Identity verification may be required before any withdrawal. Members may be required to provide a copy of their national identity card or passport.
Account Management
3.1 Password and Security
You are solely responsible for maintaining the security of your account. Use a strong password and never share it with any third party. No jay999 staff member will ever ask for your password by phone or chat.
- Use a long and unique password
- Change your password regularly
- Avoid logging in on public Wi-Fi
- Report any suspicious activity immediately
- Sharing or transferring your account is prohibited
- Playing on behalf of a third party is prohibited
- Report any unauthorized access to support immediately
- Keep your account information up to date
3.2 Account Suspension or Cancellation
jay999 reserves the right to suspend or permanently cancel any account at any time without prior notice, especially in cases of a breach of these Terms.
3.3 Self-Exclusion
Members may temporarily or permanently close their own account. Please contact us via 24/7 live chat for this. Attempting to open a new account while a self-exclusion is active will be considered a breach of these Terms.
Deposits and Withdrawals
4.1 Deposit Terms
A minimum of ৳300 is required to deposit funds into jay999. Accepted payment methods are bKash, Nagad and Rocket. Payments from prohibited or third-party accounts are not accepted.
৳300
Applicable for each method
৳1,000
Applicable for each method
1 hour
Typically once verification is complete
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within one hour after the verification process is complete. Withdrawals will be made to the same method used for the deposit.
4.3 Fraudulent Transactions
If any chargeback, false claim or fraudulent transaction is attempted, the account will be immediately closed and the relevant funds will be seized. jay999 reserves the right to report suspicious financial activity to the relevant authorities.
4.4 Currency
All transactions on jay999 are conducted in Bangladeshi Taka (BDT / ৳). No exchange rates or conversion fees apply.
Bonuses and Promotional Offers
5.1 Welcome Bonus
jay999 offers new members a 120% first deposit bonus of up to ৳8,000. The wagering requirement for this bonus is 10 times (10x). Withdrawals can be made after wagering 10 times the combined total of the bonus and deposit.
Example 1
Deposit: ৳1,000
Bonus (120%): ৳1,200
Total Balance: ৳2,200
Example 2
Deposit: ৳14,000
Bonus (Maximum): ৳8,000
Total Balance: ৳22,000
5.2 General Bonus Rules
- Each member will receive the welcome bonus once only.
- The bonus cannot be used in combination with any other offer.
- Wagering must be completed within 30 days of receiving the bonus, otherwise the bonus will be cancelled.
- Bonus balance cannot be transferred to any other account.
- jay999 reserves the right to change or withdraw any bonus offer at any time.
- If bonus abuse is suspected, jay999 may cancel any bonus and related winnings.
5.3 VIP Program
jay999's VIP program has three tiers: Bronze, Silver and Gold. The Bronze tier offers weekly cashback of up to 0.3%, the Silver tier up to 0.5%, and the Gold tier up to 0.8%. Players can gradually advance to higher tiers based on their activity and contributions.
Gaming Rules
6.1 Game Provider Terms
All games available on jay999 are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). The terms of the relevant provider also apply when playing these games.
6.2 Technical Issues
If any round remains incomplete due to a technical issue, disconnection or software error in a game, jay999 will make a decision after verifying the result of that round. In such cases, the platform's decision is final.
6.3 Maximum Bet Limit
When playing using a bonus, there may be a maximum bet limit per round. If a bet is placed that exceeds this limit, jay999 reserves the right to void the related winnings.
6.4 Game Fairness
All games on jay999 are operated using fair Random Number Generator (RNG) technology. The platform is committed to ensuring fair play.
Prohibited Activities
The following activities are strictly prohibited and may result in account cancellation and forfeiture of funds:
- Chargebacks or false payment claims
- Use of third-party payment methods
- Money laundering or use of illegal funds
- Collecting bonuses through multiple accounts
- Use of bots or automated software
- Attempting to hack games or systems
- Colluding with other members
- Opening an account with false identity or information
If jay999 detects any of the above activities, it may close the account and seize all funds without prior notice. Legal action may be taken if necessary.
Responsible Gaming
jay999 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — never a solution to financial problems.
8.1 Age Verification
Only persons aged 21 or over may use jay999. Protecting minors from gaming is our priority. Parents and guardians should take appropriate steps to protect their children.
8.2 Setting Limits
Members can set their own deposit limits, loss limits, or time limits. To do this, contact us via 24/7 live chat.
8.3 Support
If you experience any gaming issues, please contact jay999's 24/7 live chat support. We are ready to provide you with the necessary assistance and information. For more details, visit our Responsible Gaming page.
Privacy & Data Protection
9.1 Data Collection
jay999 collects only the personal information necessary to provide its services. This includes name, contact details, payment information, and gaming activity history.
9.2 Data Usage
Collected information is used for account management, payment processing, customer service, and fraud prevention. Information is not sold to third parties.
9.3 SSL Encryption
jay999 uses SSL encryption technology to keep all data secure. All data, including financial transactions, is transmitted through encrypted channels.
To read our full privacy policy, visit the Privacy Policy page.
Limitation of Liability
10.1 Service Availability
The jay999 platform is provided on an "as is" basis. The service may be temporarily unavailable due to maintenance, technical issues, or other reasons. jay999 is not liable for any such interruptions.
10.2 Game Outcomes
jay999 is not responsible for any financial losses a member may incur as a result of gaming activity. Gaming is conducted entirely based on personal choice and at the member's own risk.
10.3 Third-Party Services
jay999 is not responsible for the operations of third-party game providers or payment providers used on jay999.
10.4 Indemnification
Members agree to indemnify jay999 or its affiliated entities for any damages arising from a breach of these terms and conditions.
Dispute Resolution
11.1 Filing a Complaint
If you have a complaint, please first contact jay999 via 24/7 live chat or email. After receiving the complaint, jay999 will investigate and respond within a reasonable time.
11.2 Final Decision
In the event of a dispute, jay999's decision shall be considered final unless both parties agree otherwise. jay999 is committed to resolving disputes through a fair and transparent process at all times.
11.3 Contact
For any disputes or complaints, please contact our 24/7 live chat support or reach us by email: [email protected]
Changes to Terms
12.1 Right to Make Changes
jay999 reserves the right to change, amend, or update these rules and terms and conditions at any time. Members will be notified by email or on the platform for significant changes.
12.2 Acceptance of Changes
Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms. If you do not agree with the updated terms, please contact 24/7 live chat to close your account.
12.3 Date of Last Update
These rules and terms and conditions were last updated in January 2026.
Have a question about the terms and conditions?
Our 24/7 Bengali support team is always ready to help you. Chat with us directly via live chat or send us an email.